Withdrawal security update · September 11, 2026
Your withdrawal security is getting a clearer, safer path.
We're aligning our withdrawal security settings and the Shakepay Customer Account Agreement with how Shakepay operates today as a CIRO-regulated investment dealer: withdrawals tied to addresses you've verified, a short confirmation window for new ones, and terms written in plain language that matches Canadian rules.
What changed & what didn't
What's changing
- Withdrawals can be restricted to your Address Book, giving every destination a 24-hour waiting period before it's usable.
- The Customer Account Agreement is refreshed to v8.2026 with plain-language sections on custody, reviews, and dealer obligations.
- Withdrawal instructions that don't meet the new checks may be held, rejected, or reversed where that's technically possible.
- Account features may be paused if the updated agreement isn't reviewed by your deadline.
What isn't changing
- Your balances, your assets, and your custody arrangements stay exactly as they are.
- Canadian dollar balances keep their coverage through the Canadian Investor Protection Fund.
- Crypto held in cold storage stays covered by our digital-asset insurance.
- Nothing here limits your ability to buy, sell, or hold — this is about how funds leave, not what you keep.
Review the updated agreement
Read the refreshed terms and confirm your withdrawal security preferences. It takes a few minutes, and once you're done, everything keeps working the way it does today.
Action deadline
September 25, 2026
10 business days from this notice. After that, account features — starting with withdrawals — may be limited until the review is complete.